|Oregon State Bar Bulletin MAY 2010|
Get Unwired or Come Unglued:
Work-Life Balance? What Balance?
By Sharon D. Nelson & John W. Simek
Technology has come to rule us all, to varying degrees, and with dire consequences in some cases. We’ve seen lawyers suffer from depression, alcoholism and drug use connected to their technology use. We’ve seen marriages dissolve. We’ve talked to lawyers who can’t sleep at night. Their blood pressure is terrible; some have chronic headaches, even chest pains. They are restless when not online. They neglect family and friends. They develop carpal tunnel syndrome or dry eyes. Their backs and necks hurt. They’ve made attempts to restrict their conduct — unsuccessfully. They lose track of time while on the computer — who among us has not felt an hour or two slip away unnoticed?
We can’t blame technology for everything, but there is no question that it is causing a lot of people major stress. Want proof?
On Sept. 4, 2009, USA Today reported on what is thought to be the first residential treatment center for Internet addiction in the United States. The center, called ReStart, is located in Seattle and offers a $14,000 45-day program intended to help people wean themselves from pathological computer use. While Internet addiction is not recognized as a separate disorder by the American Psychiatric Association and treatment is not generally covered by insurance, there are many treatment centers in China, South Korea and Taiwan. In these countries Internet addiction is taken very seriously, and many psychiatric experts have argued that Internet addiction is very real and very harmful.
Another study, performed by CNS Spectrums on behalf of Stanford University, found that 6 percent of respondents reported that “their relationships suffered as a result of excessive Internet use.” About 9 percent said they “attempted to conceal non-essential Internet use,” and almost 4 percent felt the equivalent of withdrawal when they were offline.
Addiction warning signs vary, but include being preoccupied with thoughts of the Internet, using it longer than intended for increasing amounts of time, repeatedly making unsuccessful efforts to control use, and jeopardizing relationships, school or work to spend time online.
According to the experts, the consequences of Internet addiction can even include death — from playing video games for days without a break — generally stemming from a blood clot associated with being sedentary. Make sure to stress that to your kids!
We’ve seen lawyers take calls in the middle of client meetings, text or e-mail during client meetings, etc. What does that say to your client about his or her importance to you? We know of lawyers who are unable to have a business lunch or dinner without constantly glancing at a phone to read their e-mails or texts. Some even sleep with their smartphones on their bedside tables. Many have been told by their spouse: “Put that phone away! Now!”
While computer use can be compulsive as well, it seems to us that the number of lawyers who are addicted to their smartphones has grown sharply in the last several years.
Mind you, in some respects, we know we are emulating the pot calling the kettle black. Few lawyers are quite as wired as we are, given the nature of the business we’re in. With more than 200 open computer forensics cases and over 220 IT support clients, we certainly need to be wired. But we would argue that we approach the situation more rationally than many attorneys we know.
Here’s our approach, which does help strike a balance between work and real life. We rarely give out our cell phone numbers to clients. True, we sometimes have to call them from our cell phones when we’re traveling and they therefore have the number, but amazingly, they don’t seem to record it or remember that they have it once the matter is over. This means, at home, we rarely are disturbed by client phone calls. Author Simek has a pager number (the old school beeper kind), but clients have been conditioned to know that a very steep price is associated with using it — and it doggone well better be an emergency when they use it.
E-mail is another matter. E-mails come in day and night. But you know what? They’ll still be there in the morning. And your retainer agreement should clearly state that e-mail will be responded to within “x” amount of time unless the sender receives an “away” message indicating how long you will be out of reach and whom to contact in an emergency. With that provision in place, you are able, with a clear conscience, to carve out some private time.
As a general rule we don’t look at our smartphones after dinner. Our nights belong to us. There are exceptions of course — sometimes a case is really hot or you are expecting a particularly important e-mail message. Likewise, we rarely work on our computers after dinner. The night is for time together — with our children and dogs. Again, there are exceptions (notably when we’re traveling and have to catch up at night in our hotel room), but they are rare.
In other words, we make rules. We are cruise-aholics, but even onboard ship, we connect up only once a day on business days and we have a 90 minute rule: Get the important stuff done and the rest can wait. We do the same thing on vacations — our laptops come with us and get a beautiful view, but we restrict the number of hours they are in use.
Even in the office we make rules. If there is a project that has to get done, we turn off the e-mail notification sound and pop-up window. If the project is important enough, we simply close Outlook so we aren’t even tempted to wander from the task at hand.
With respect to the smartphones, the same kind of logic applies. Turn off the beep and the vibrator. In fact, author Nelson never has those functions on. As she wryly observes, “I am aware of the presence of my Inbox 24/7 — I don’t need any reminders.”
Our ability to make rules probably separates us from the addicts in spite of the massive number of hours that we are chained to our keyboards. But we have certainly witnessed the conduct of those who are unable to make, or to follow, such rules.
This way lies madness — or divorce, high blood pressure, headaches, sleeplessness, depression, alcoholism, drug use and all manner of other ailments described above.
Why isn’t there a lot of guidance about technology addiction? The phenomenon is probably just too new. There have always been lawyers addicted to work, who couldn’t seem to take time off and who worked late into the night. Technology has just complicated the issue by providing us with another form of addiction.
Technology is our friend in many ways. It makes us more efficient and productive. It allows us to easily correct errors. It permits us to collaborate with others who are geographically remote. It can level the playing field for a solo who is up against a large firm. E-mail has largely replaced snail mail for many of us. So we give it the praise it is due and we acknowledge that we can’t practice law well without technology. Therefore, control of “our friend” is essential. It is unfortunate, but the sheer volume of technology we must deal with as lawyers makes technology every bit as much an adversary as a friend.
And our sedentary lifestyles were killing us even before technology complicated the issue.
As English historian George Macaulay Trevelyan once wrote, “I have two doctors, my left leg and my right.” So take a walk. Go fishing. Ride a bike. Take your kids to the zoo. Enjoy a picnic. Make the whole experience low tech. Take your cell phone in case there’s an emergency, but with the vibration and beeps turned off. You’ll enjoy yourself more — and those around you will enjoy you more.
Our advice is simple: Get unwired so you don’t come unglued.
ABOUT THE AUTHOR
The authors are the president and vice president of Sensei Enterprises, a legal technology and computer forensics firm based in Fairfax, Va. They can be reached by phone at (703) 359-0700; www.senseient.com.
© 2010 Sensei Enterprises Inc.