Responsibilities include the following.

• Provide professional customer service while conducting confidential and sensitive telephone interviews with members of the public needing the assistance of an attorney or a community resource in Oregon.


• Use custom entry-and-retrieval database program to perform attorney referrals according to geographic location and area of law needed.


• Perform clerical and secretarial work necessary to support the referral programs.


• Handle referral requests from members of the public requesting legal assistance via e-mail, telephone, in person, and in writing.


• Exhibit professional customer service while assisting attorneys with program registrations, profile changes, and Lawyer-to-Lawyer referrals.


• Screen Modest Means applications for client eligibility based on income and case type.


• Perform additional clerical and support work for the Member and Public Services Department when needed.

Candidates will have the following qualifications:

• Graduation from high school or an equivalent GED certificate.


• At least one year of college, business, or secretarial school desirable.


• Experience managing difficult people in person or over the telephone.


• Experience with office record-keeping and reporting systems, financial record-keeping systems, and administrative organization methods preferred.


• Experience with high-volume telephone work preferred.


• Experience with the justice system and social service networks serving the state preferred.


• Experience with the Microsoft Office Suite in a Microsoft Windows environment with particular emphasis on Word and Excel. Experience with database programs preferred.


• Ability to type 40 WPM with accuracy.
  
• Excellent interpersonal, communication, and conflict resolution skills.


• Ability to perform advanced database operations.


• Ability to use independent judgment in determining an appropriate course of action for a referral.


• Ability to exercise professional demeanor and a high level of customer service for a potentially demanding customer base.


• Ability to exercise sound judgment in keeping with the policies and objectives of the Referral and Information Services Department and the Oregon State Bar.


• Commitment to the concept of teamwork and cross-responsibility within a department.


• Ability to communicate in person, in writing, by e-mail, and by telephone.


• Ability to operate a computer for long periods of time.


• Ability to manipulate data for program purposes and typing.


• Ability to use standard office equipment and computer peripherals.


• Ability to position self for purposes of filing.


• Ability to remain on the telephone, sitting, and working with a computer for prolonged periods of time.


• Ability to work in a moderately noisy, open environment.


• Any satisfactory equivalent combination of experience and training which ensures the ability to perform the work may be substituted for the above.
  

Salary range starts at $15.10 per hour for 4 afternoon hours per day Monday through Friday. Excellent benefits. PERS employer.

Send resume with a cover letter to our mailing address below
(please note: building location directions here):

Director of Human Resources
Attention: RIS
Oregon State Bar
P.O. Box 231935
Tigard, OR 97281-1935

Fax to 503-598-6985 or e-mail (MS Word format) to hr@osbar.org.

Equal Opportunity Employer